Privacy policy
Last Updated: January 11, 2025
This Privacy Policy explains how my store (the "Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on eyeofgastronomy.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you", "your", and "yours" refer to you as the user of the Services, whether you are a customer, a site visitor, or another person whose information we have collected as per this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies you, relates to you, describes you, or could be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit directly through our Services may include:
- Contact details, including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account information, including your username, password, security questions, and other information used for account security.
- Customer service information, including details you choose to provide in your communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide specific information about yourself. You can choose not to provide this information, but it may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including providers and service vendors who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card, billing address) to process your payment to fulfill your orders and provide the products or services you requested, to perform the contract we have with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, "Third-Party Websites and Links."
How We Use Your Personal Information
Providing Products and Services: We use your personal information to provide you with the Services in order to fulfill the contract we have with you, including processing your payments, fulfilling your orders, sending you account-related notifications, processing returns or exchanges, and other account-related activities. We may also improve your shopping experience by enabling Shopify to link your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as described in its privacy policy and consumer privacy policy.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for this data processing activity is our legitimate interest in selling our products, as set out in Art. 6 (1) (f) of the GDPR.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for this data processing activity is our legitimate interest in securing our website for you and other customers, as set out in Art. 6 (1) (f) of the GDPR.
Communicating with You and Improving Services: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure responsiveness, provide efficient services, and maintain our business relationship with you, as per Art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use cookies on our Site. For detailed information on the cookies we use in operating our store with Shopify, visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.
Most browsers accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser settings. Please be aware that deleting or blocking cookies may impair your user experience and cause some Services to malfunction, including certain features and functionalities, or make them unavailable. Moreover, blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons as described in this Privacy Policy. This may include:
- Service providers or other third parties performing services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping).
- Business and marketing partners to provide you with services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you request us to disclose or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or identifier integrations, with your consent.
- To our affiliates or within our corporate group, in our legitimate interest to manage a successful business.
- As part of a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
We have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above, in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
| Identifiers (e.g., basic contact details, some order and account information) | Service providers and third parties providing services on our behalf (e.g., ISPs, payment processors, order processing partners, customer service partners, and data analysis providers) |
| Commercial information (e.g., order details, purchase information, customer service details) | Business and marketing partners |
| Internet or similar network activity (e.g., usage data) | Service providers and third parties performing services on our behalf (e.g., IT management, payment processing, data analysis) |
| Geolocation data (e.g., location determined by an IP address or other technical means) | Service providers and third parties performing services on our behalf (e.g., payment processors) |
We do not use or disclose sensitive personal information without your consent or for the purpose of deducing characteristics about you.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies, as well as their terms of use. We do not guarantee or assume responsibility for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitations on its use by us or third parties. The inclusion of such links does not imply approval of the content of such platforms or their owners/operators, except in the circumstances outlined in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware of sharing or "selling" (as defined by applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, all information you send to us may not be secure during transit. We strongly recommend not using unsecured channels to communicate sensitive or confidential information.
The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other contracts and policies in effect.
Your Rights
Depending on your place of residence, you may have all or some of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may, in some cases, refuse your request as permitted by law.
- Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
- Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
- Right to Correction: You may have the right to request that we correct the personal information we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with some exceptions.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we do not "sell" or "share" your personal information or to refuse the processing of your personal information for purposes considered "targeted advertising," as defined in privacy laws. Please note that if you visit our Site while the Global Privacy Control preference signal is activated, depending on your location, we will automatically treat it as a request to opt-out of the "sale" or "sharing" of information for the device and browser you are using to visit the Site.
- Right to Restrict Processing: You may have the right to request that we stop or restrict our processing of your personal information.
- Right to Withdraw Consent: When we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Communication Preferences Management: We may send you promotional emails, which you can opt-out of receiving at any time using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights as indicated on our Site or by contacting us using the details provided below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantial response to the request. As required by applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.
Complaints
If you have any complaints regarding how we handle your personal information, please contact us using the details provided below. If our response to your complaint does not satisfy you, depending on your place of residence, you may have the right to appeal our decision by contacting us using the details provided below or to file your complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities responsible for data protection here.
International Users
Please note that we may transfer, store, and process your personal information outside of the country in which you reside. Your personal information is also processed by employees and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the UK, as applicable, unless the data transfer occurs to a country that is deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of your rights, please call or email us at eye.of.gastronomy@gmail.com or contact us at Rue de Limalsart 20, Rixensart, 1330, BE.
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the data controller of your personal information.