Shipping policy

Last updated: July 22, 2026

Eye of Gastronomy ships to many countries worldwide. By placing an order, you agree to the shipping terms below.

Delivery Estimates

Delivery times are estimates and begin once your order has been dispatched. Orders to the United States and Europe usually arrive within 7-12 business days. Orders to other destinations generally arrive within 7-15 business days. Delivery may occasionally take longer because of customs, local carrier delays, public holidays, weather, or other circumstances outside our control.

Tracking

When tracking is available, you will receive a shipping confirmation email with a tracking link. Please allow up to 48 hours for tracking information to update after dispatch.

Shipping Charges

Any shipping charge applicable to your order is shown at checkout before payment. Promotional or free shipping offers may be limited to selected countries, products, or order values.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local handling fees. Unless expressly stated at checkout, these charges are not included in the purchase price and remain the customer's responsibility.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact support@eyeofgastronomy.com as soon as possible if you notice an error. Once an order has been processed or shipped, we cannot guarantee that the address can be changed. Additional shipping costs caused by an incorrect address, refusal, or failed delivery may be charged to the customer.

Delayed, Lost, or Delivered Orders

If your tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated window, contact us and we will investigate with the carrier. A package marked as delivered is considered delivered unless the carrier confirms otherwise. We may ask you to check with household members, neighbors, the delivery location, and the carrier before a replacement or refund is considered.

Separate Shipments

Orders containing multiple items may be shipped separately and may arrive on different dates. You will not be charged additional shipping because we split an order.

Contact

For shipping questions, contact support@eyeofgastronomy.com.