Refund policy

This policy applies to purchases made through eyeofgastronomy.com.

1. 30-Day Return Window

You may request a return within 30 calendar days of delivery. The item must be in the same condition in which it was received, unused or only reasonably inspected, complete, and in its original packaging when applicable. Proof of purchase is required. We may refuse late, incomplete, damaged, misused, or excessively worn returns, except where applicable law requires otherwise.

2. How to Start a Return

Email eye.of.gastronomy@gmail.com with your order number, the reason for the request, and photos or video when relevant. Do not send anything back before receiving written approval and return instructions. The authorized return address may vary by product and destination. Unauthorized returns, including returns sent to our business correspondence address, may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible, preferably within 7 days of delivery, and include clear photos or video. Once verified, we may provide a replacement, full or partial refund, store credit, or another appropriate solution. In some cases, no physical return will be required.

4. Return Costs and Refunds

Customers are responsible for return shipping on change-of-mind returns. If an item is confirmed to be damaged, defective, or incorrect, we will cover reasonable return shipping when a return is required. Use a tracked service; we are not responsible for returns lost in transit. Approved refunds are issued to the original payment method after inspection, normally within 10 business days. Original shipping charges and third-party customs or import fees are non-refundable unless required by law or the problem was our error.

5. Non-Returnable Items

Personalized or custom-made products, perishable goods, gift cards, final-sale items where permitted, and opened sealed hygiene-sensitive products cannot be returned for a change of mind. Items damaged through misuse, accidents, improper care, or normal wear are also not eligible. This does not affect rights relating to faulty or misdescribed goods.

6. Exchanges and Cancellations

Direct exchanges are not guaranteed. We may ask you to return the eligible item and place a new order. To request a cancellation, contact us immediately. We cannot guarantee cancellation after an order has entered processing or shipped.

7. Contact and Return Address

Return and refund requests: eye.of.gastronomy@gmail.com

Eye of Gastronomy is operated by Benelvia Corporate LLC, 30 N Gould St, Sheridan, WY 82801, United States. This is a business correspondence address only, not a return address. An authorized return address will be provided after approval.

8. Mandatory Consumer Rights

Nothing in this policy limits mandatory consumer rights under the laws that apply to the customer. Where those rights provide greater protection, the mandatory legal requirements will apply.